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Contact usSupport AI Agents
Our Support AI Agents solve this by acting as intelligent, real-time assistants that read incoming support messages, classify them, draft replies, and suggest knowledge base articles — all before your human team even opens the ticket These agents are powered by LLMs like GPT-4 and integrated with your support tools like Gmail, Freshdesk, HubSpot, Zendesk, or Notion.
Trusted by AI First Teams
What Support AI Agents Can Do
Give every customer instant, accurate answers — while reducing your support load.
- Read incoming support emails or tickets
- Classify the issue: billing, bug, product usage, refund, etc.
- Auto-suggest or insert KB articles and documentation links
- Draft replies with GPT-4 based on previous tickets or policies
- Route high-priority messages to humans and auto-respond to the rest
Problems This Solves
- Long response times for simple queries
- Support team overwhelmed with repetitive tickets
- Inconsistent responses across agents
- Underutilized knowledge base content
- Lack of prioritization in support queues
Features of Our Support AI Agent
Email/Ticket Classifier
Automatically tags and triages tickets
Auto-Responder with KB Links
Sends instant replies using trusted content
GPT-Powered Draft Generator
Prepares first replies for agents to review
Priority Escalation Bot
Flags urgent issues (e.g., failed payment, angry customer)
Daily Summary to Team
Sends top issues, volumes, and agent handoffs to Slack or email
How It Works
1. Customer email or form is submitted
2. Agent reads, classifies, and matches issue to KB or previous tickets
3. Suggests or sends a reply instantly
4. If confidence is low, it drafts a response for human review
5. Team gets notified only when needed — saving hours daily
Tech Stack Behind the Agent
LLMs
GPT-4
Claude
Gemini
Workflows
n8n
Zapier
Make.com
Support Platforms
Gmail
Freshdesk
HelpScout
Zendesk
HubSpot
Intercom
Integrations
Notion
Confluence
WordPress
Markdown Docs
Delivery
Slack
Email
CRMs
1530+
Projects
7+
Products
590+
Clients
20+
Countries
Why ChooseGet in Touch
iTechNotion?
- Pioneers in Agentic AI and LLM-based automation
- End-to-end development of intelligent digital workers
- 14+ years of software excellence, now powering AI-native solutions
- Hybrid team approach: Human Intelligence + AI for maximum productivity
- Experts in OpenAI, LangChain, Pinecone, n8n, and custom AI workflows
- Transparent communication and milestone-driven execution
- Tailored AI strategies based on your unique business workflows
- Continuous agent optimization with real-world feedback loops
- Agile delivery with scalable, cost-efficient engagement models
- Built-in security, compliance, and ethical AI best practices
Results You Can Expect
- Reduce ticket volume by 40–60%
- Cut first response time from hours to seconds
- Boost knowledge base usage + self-resolution
- Automate up to 70% of repetitive support replies
- Happier support agents, less burnout
Our Recent Case Studies
Clients Speak-Out Their StoriesOur Pride
Serving Our Web Development Solution Across Diverse Industries
Media
Fintech
Bank
Startup
Sport
Agedcare
Healthcare
E-commerce
Travel
Education
Fitness
Real estate
Pharmaceutical
Retail
Logistic
Industry 4.0
Ready to Kick-Off a New Project?
We are committed to providing our clients with the top solutions through global business ventures.
Trusted Clients
" They accepted a huge challenge and exceeded it. We're all better because they did. "
- Bill Crose Founder & CEO, Adyton
" The team’s in-depth knowledge extends to all things web and beyond. "
- Thomas Hayes Founder, Group Piex
" The Leave and Attendance Management project has been a great value for our money. "
- GoPaL Prajapati Chief Project Manager, DB Corp Ltd (Dainik Bhaskar)
" Very Pleased with app development! highly recommended services! "
- Joey Wargachuk App Development
" Highly recommend for web development, apps, e-commerce, database management, etc. very reliable A+++ "
- Tony eCommerce site
" Avkash and his team at iTechNotion have done a great job developing our app and we are pleased enough to continue working with them to develop of our remaining applications. "
- Selwyn IOS app development
" Very good work again. I recommended this great professional and excellent provider. The communication is very good. Is my partner from Portugal and a member that i want in my team of www.toranjadesign.com my company. "
- Amvidigal Android TV Launcher App
" Hired team for few tasks in last 2-3 years. Prompt reply, top notch service and affordable quotes. They even went extra mile to deliver tasks which were not their responsibility. "