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Support · Tier-1 · Multi-channelAvailable · Live in 5 weeks

Support that closes tickets while you sleep.

Answers customers in your tone, in 50+ languages, across email, chat and WhatsApp. Closes 78% of tier-1 tickets without a human. Escalates only when the question is actually hard.

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★★★★★   4.9 · 78% avg ticket deflection · Q1 cohort: 4 of 8 spots left
Agent profileAVAILABLE
RoleTier-1 support rep
Deflection78% of tickets
Languages50+
Live in5 weeks
Starting at$1,500/mo
Plays nice with
ZendeskIntercomWhatsAppShopify
This weekSupport Agent closed 14,200 tickets · escalated 1,840 to humans · CSAT 4.8/5
Trusted by support teams at
Cartwright
NORTHWAY
Mediclin
STEEPLED
Oster & Co.
QUILL//
What it does

Every channel, every hour.

Outcome-led. Every row replaces queue-clearing work humans do at 2am.
Closes 78% of tier-1 tickets end-to-end

Refunds, replacements, store credit, order tracking, password resets, account questions.

Replies in 12 seconds, day or night

Email, chat, WhatsApp, Messenger, SMS, Slack. Same agent, same tone, every channel.

Speaks 50+ languages natively

Customer writes in Portuguese, your team sees the English version. Translation is invisible.

Knows the customer in 2 seconds

Pulls order, account, subscription, billing state from your stack before drafting.

Issues refunds within your guardrails

Auto-approve under $X, escalate above. Never violates your refund policy.

Hands off cleanly when needed

Writes a 2-sentence summary, attaches conversation history, routes to right human.

Learns from every human correction

Never repeats a mistake. CSAT scores actually go up over time.

Voice training

Won’t sound like a helpdesk bot.

We train on your team’s actual ticket replies, your help center tone, your brand voice. By week three, customers stop noticing the difference. CSAT scores prove it.
Before training
Day 1 — generic AI

“Thank you for contacting customer support. I understand your concern regarding the delayed delivery of your order. I apologize for the inconvenience. Could you please provide your order number so I can assist you further?”

After training
Week 3 — trained on your team

“Hi Maya — oh that’s rough, 9 days is too long. I can see your order’s stuck at our Manchester hub. Dispatching a replacement free of charge today (Weds delivery), and full refund on the late one. Tracking link incoming in an hour.”

Agent flow

Ticket in. Customer happy. No human touched it.

Four-node loop. Read, look up, reply, log. The 22% that genuinely need humans get a clean handoff.
Step 01

Read

Ingests question from any channel. Detects intent, urgency, language, sentiment.

Step 02

Look up

Pulls order, account, past tickets, your help docs. Knows the customer in 2 seconds.

Step 03

Reply

Drafts response in your tone. Takes action if needed (refund, replace, update).

Step 04

Hand off & tune

If hard, writes a 2-sentence summary and routes to a human. Learns from edits.

Learns from CSAT + human edits weekly
Sample week of output

What lands in your helpdesk by Friday.

A real week from Cartwright. 14,200 tickets in, 11,076 closed by agent, 1,840 escalated cleanly.
Mon · auto-approvedRefund
“‘Order #4421 late by 9 days. Replacement dispatched, full refund processed. Tracking sent. Closed in 14 sec.’”
Tue · WhatsApp · PTWhere’s my order
“‘Português → Pulled order, gave tracking link, confirmed Friday delivery. Closed in 8 sec.’”
Wed · password resetAccount issue
“‘Sent reset link, walked through MFA setup, confirmed login. CSAT: 5/5. Closed in 22 sec.’”
Thu · GDPR requestEscalation
“‘Customer requested data export under GDPR. Wrote 2-line summary, routed to legal w/ context. Slack pinged.’”
Plays nice with your stack

Works with everything you already use.

ZendeskIntercomFreshdeskHubSpot ServiceFrontHelp ScoutShopifyWooCommerceStripeWhatsApp Business
How we stack up

Support Agent vs the alternatives.

Honest table. We’ll tell you when a BPO or chatbot tool is the right call.
Support Agent
BPO outsourcing
Drift / Intercom AI
Monthly cost
$1,500–$3,200
$8K–$25K
$500–$3K
Avg first reply
12 sec
5-30 min
Instant (canned)
Deflection rate
78%
0% (humans only)
30-45%
Languages
50+
Varies
Top 10
Issues refunds
Yes, with guardrails
Yes
No
Learns from feedback
Continuous
Slowly
Limited
Cancel anytime
30-day
Multi-month contract
Yes
Real customer · Real numbers

How Cartwright saved $420K/yr on tier-1 support.

Same team. Better CSAT. 78% deflection. Read the playbook.

Read Cartwright’s story
Tickets closed by agent78%
Saved per year$420K
CSAT, up from 4.24.8
The two questions everyone asks

What if it ships a wrong refund?

Every refund routes through your guardrails (auto-approve under $X, escalate above). It never violates your written policy. We log every action for audit.

Will CSAT scores drop?

They go up. Cartwright’s CSAT went from 4.2 to 4.8 in 3 months. Customers prefer 12-second answers to 12-hour ones.

Pricing

Simple, fixed-price tiers.

Fixed monthly fee. No per-ticket charges. Cancel after 30 days.
Best for SMB e-comm
Support Starter
$1,500/mo

Up to 1,000 tickets/month, 1 channel, English only.

  • Up to 1,000 tickets/mo
  • 1 channel (email or chat)
  • English only
  • Slack alerts
  • Weekly report
  • Not included: WhatsApp, multilingual, refund automation
Start with Starter
Best for growing brands
Support Scale
$3,200/mo

Up to 5,000 tickets/month, all channels, multilingual, refund automation.

  • Up to 5,000 tickets/mo
  • All channels
  • 50+ languages
  • Refund + replacement automation
  • Sentiment tracking
  • Priority support
Hire Scale
Best for global brands
Support Enterprise
Custom

Unlimited tickets, dedicated engineer, custom integrations, SLA.

  • Unlimited tickets
  • Dedicated engineer
  • Custom integrations
  • On-prem option
  • Compliance pack (HIPAA, SOC 2)
  • SLA
Talk to us
✓
14-day pilot
Run on a single channel before scaling up.
✓
Cancel anytime after 30 days
Month-to-month. No multi-year lock-in.
✓
Your data stays yours
Tickets, transcripts, customer info — never trained on, never shared.
Quick math

What 78% deflection saves you.

Default is a 10-rep support team at $35/hr loaded. Drag to fit yours.
Marketers on your team10 people
Blended hourly cost (salary + overhead)$35 /hr
Hours per marketer per week on repetitive content35 hrs/wk
Assumption: Marketing Agent automates ~65% of repetitive content work. Defaults reflect the median Steepled customer.
Estimated savings
$375K/yr
Net of agent fee · $31K/mo after subscription
Hours automated each week228 hrs
Gross saving (before agent fee)$34K/mo
Marketing Agent subscription$3.2K/mo
ROI977%
Numbers are an estimate. We’ll model the exact ROI for your team on the discovery call — with real workflows + tools.
From a customer running Support Agent
★★★★★
“We had a 27-person support team buried in tickets. We didn’t fire anyone. We just stopped hiring. The Support Agent now handles 78% of tickets end-to-end. Customer CSAT went up, weirdly. It’s just a better helpdesk now.”
DK
Daniel Kapoor
CTO · Cartwright Goods · Toronto
78%
Tickets closed by agent
12sec
Avg first response
50+
Languages spoken
$420K/yr
Avg yearly savings
Available for new clients · Q1 2026

Cut your ticket queue
by 78% this quarter.

20-min demo. Send us a sample ticket — we’ll show you what the agent would have replied.

Book a free 30-min callSee all agents →
★★★★★   4.9 / 5 from 100+ reviews   ·   Reply within 1 business day
Marketing Agent
Support Agent · From $1,500/mo
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